In any job sector, there is always a debate of whether technology will overtake human jobs, and the contact centre is no different. These arguments are always made in black and white and assume the workforce will be entirely human or entirely robot.
Tech and Innovation
Two years ago, infidelity site Ashley Madison was at the centre of a hacking scandal that leaked details of over 30m users. However, the company has now exclusively told Real Business about how the attack made it stronger and, ironically, more mature.
Cisco’s John Chambers once said: “Most companies will be digital within five years, yet the majority of digital transformation efforts will fail.” This is startling, especially since this failure is due to current enterprise technologies not being designed for the reality of business today.
As the Taylor report on employment in the modern economy highlighted, our workplaces are changing rapidly. And some of the biggest drivers of that change are automation, robots and artificial intelligence.
When it comes to lists about innovative tech locations, it’s perhaps unsurprising that London ranks high. However, it’s by no means the only UK city making waves.
Many organisations are using artificial intelligence (AI) to crunch through huge data systems so that they can discover a new, more effective, business AI performance, discusses Webgains CEO Richard Dennys.
The last year has seen businesses attacked with different kinds of ransomware – WannaCry, Petya – which has caused many leaders to doubt their BYOD policies. There is a way to ensure better smartphone security though.
There’s a right way and a wrong way to use workplace email, and when it comes to using the CC function, it’s quite easy for workers to get under each other’s skin.
Where the insurance sector is concerned, it is safe to assume that, for consumers looking for a new insurance policy, websites are the first port of call, whether on a pc, laptop or smartphone, regardless of the device they eventually purchase from.
It’s summertime! Which also means it’s a time for family, fun and travel. The chances are, you’ll be taking your laptop wherever you go, and of course, you’ll be taking your smartphone – do not forget to be cyber-safe.
Shortly after Tesla founder Elon Musk questioned Mark Zuckerberg’s understanding of the dangers relating to artificial intelligence, Facebook pulled the plug on a chatbot experiment.
Humans are complex and unpredictable, and AI is not yet sophisticated enough to replicate a human’s user experience, Sam O’Meara, UK director of Applause, explains.